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Recognized by

Opsgenie

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Category:
Incident Management
Headquarters:
San Francisco, United States
Year Founded :
2012

Opsgenie

Opsgenie is a robust incident management platform designed to ensure timely alerts, escalations, and response coordination for IT and DevOps teams. It integrates with monitoring tools to provide real-time alerts for critical incidents, enabling quick response and resolution. Opsgenie supports multiple communication channels, including email, SMS, and mobile push notifications, ensuring that the right people are notified at the right time. Its escalation policies and on-call scheduling features help teams manage incidents efficiently, reducing downtime and improving service reliability. Opsgenie is ideal for organizations looking to enhance their incident response processes and maintain high availability for their systems.

Why This Tool?

Opsgenie by Atlassian is an incident alerting and on-call management platform used by DevOps, SRE, and IT teams to ensure timely response to critical issues. It integrates with monitoring tools to route alerts, manage escalation policies, and reduce downtime.

Benefits of the Tool?

Opsgenie improves incident response speed, prevents alert fatigue, and ensures accountability in on-call processes through intelligent alerting and collaboration.

Pricing Insights

Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.

Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.

Transparency Score
8
/10
Flexibility Score
7
/10

Pricing Model:

User-based pricing tiers: Essentials, Standard, Enterprise.

Features

Alerting, On-Call Scheduling, Escalation Policies, Incident Reporting, Integrations, Mobile App, ChatOps, SLA Tracking

Use Case

A SaaS company uses Opsgenie to manage 24/7 on-call rotations, route alerts from Datadog, and automate escalations across time zones.

Pros

Flexible alerting rules, Easy integration with monitoring tools, Mobile app for incident response, Scalable for global teams, Strong Atlassian ecosystem

Cons

Learning curve for routing rules, UI less intuitive for new users, Notifications can be noisy, Enterprise features in higher tiers

Security & Compliance

SOC 2, ISO 27001, GDPR, SSO, MFA, Audit Logs, IP Allowlisting

Featured  In

Opsgenie is featured in G2's IT alerting tools and used by Airbnb, Cisco, and SoundCloud. Highlighted at Atlassian events and DevOps incident management playbooks.

Alternatives

PagerDuty, VictorOps, xMatters, Splunk On-Call, BigPanda

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Opsgenie is a robust incident management platform designed to ensure timely alerts, escalations, and response coordination for IT and DevOps teams. It integrates with monitoring tools to provide real-time alerts for critical incidents, enabling quick response and resolution. Opsgenie supports multiple communication channels, including email, SMS, and mobile push notifications, ensuring that the right people are notified at the right time. Its escalation policies and on-call scheduling features help teams manage incidents efficiently, reducing downtime and improving service reliability. Opsgenie is ideal for organizations looking to enhance their incident response processes and maintain high availability for their systems.

Category
Incident Management
Headquarters
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Year Founded
Incident Management
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Frequently Asked Questions

Can Opsgenie integrate with Jira and Slack?

Does Opsgenie support automated escalation?

What pricing plans are available?

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