Request Access
Thank you! Your submission has been received!
Zoho Desk is a customer support platform designed to help businesses manage tickets, provide multichannel support, and improve customer experiences. It offers features like ticketing, automation, and AI-driven insights, ensuring efficient customer interactions. Zoho Desk’s intuitive interface and collaboration tools reduce manual effort, while its analytics provide insights into support performance. The platform integrates with tools like Zoho CRM, Slack, and Google Workspace, ensuring seamless connectivity. Zoho Desk is ideal for businesses looking to enhance customer satisfaction, reduce response times, and scale their support operations efficiently.
Zoho Desk is a customer support platform that helps businesses deliver omnichannel service, automate ticket handling, and measure agent performance. It's used by IT, support, and operations teams to improve CSAT scores and streamline support workflows.
Zoho Desk enhances customer support operations with automation, context-rich ticketing, and built-in analytics across multiple channels.
Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.
Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.
Pricing Model:
Per-agent pricing with Free, Standard, Professional, and Enterprise plans.
Ticket Management, SLA Automation, Help Center, Multichannel Support, AI Assist (Zia), Custom Reports, Integrations, Time Tracking
A SaaS company uses Zoho Desk to manage support tickets from email, chat, and phone while analyzing agent performance through dashboards.
Affordable for SMBs, AI suggestions with Zia, Seamless Zoho integrations, Customizable workflows, Scalable for growing teams
UI may feel basic, Advanced automation in higher plans, Limited out-of-box analytics, SLA policy setup needs learning
GDPR, ISO 27001, SAML SSO, IP Restriction, Data Encryption, Admin Controls
Zoho Desk is trusted by McAfee, Daimler, and Essilor. Listed in G2 support software grids and featured in customer experience optimization case studies.
Freshdesk, Zendesk, Help Scout, Kayako, Intercom
No cost, no obligation—just 15 minutes to savings!
.svg){kind=icon}
With CloudNuro we've gained unparalleled, continuous oversight of our entire SaaS expenditure. True game changer for our fiscal strategy.
CloudNuro has given us the peace of mind that our cloud management is done correctly so that we can focus on growing our business.
CloudNuro Corp
1755 Park St. Suite 207
Naperville, IL 60563
Phone : +1-630-277-9470
Email: info@cloudnuro.com
.svg){kind=small}
.png)
