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Freshdesk is a comprehensive customer support software designed to help businesses manage tickets, automate workflows, and provide multichannel support. It offers features like ticketing, knowledge base management, and AI-powered chatbots to streamline customer interactions. Freshdesk’s automation tools reduce manual effort, while its analytics provide insights into support performance. The platform supports integrations with CRM, e-commerce, and communication tools, ensuring seamless connectivity. Freshdesk is ideal for businesses looking to improve customer satisfaction, reduce response times, and scale their support operations efficiently.
Freshdesk is a customer support and help desk platform used by support teams to manage tickets, automate workflows, and provide omnichannel customer experiences. Businesses use it to reduce resolution times, improve agent productivity, and deliver support via email, chat, social, and phone.
Freshdesk improves customer service operations by consolidating channels, automating routine tasks, and providing actionable insights.
Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.
Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.
Pricing Model:
Per-agent/month pricing. Offers Free, Growth, Pro, and Enterprise tiers.
Ticketing System, Omnichannel Support, Knowledge Base, SLA Management, Automation Rules, Canned Responses, Reporting, AI Bot
A SaaS company uses Freshdesk to handle support across email, chat, and social, with automated SLAs and customer satisfaction surveys.
Easy to use, Affordable pricing, AI features like Freddy, Scalable for teams, Robust self-service options
Customization limited in lower tiers, SLA reporting could improve, Integration flexibility varies, Occasional UI lags
SOC 2, ISO 27001, GDPR, HIPAA (Enterprise), SSO, TLS Encryption
Freshdesk is a G2 Leader in Help Desk software, used by Bridgestone, HP, and Decathlon. Featured in Forbes, TechCrunch, and SaaStr for customer service excellence.
Zendesk, Zoho Desk, Help Scout, Kayako, Jira Service Management
No cost, no obligation—just 15 minutes to savings!
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With CloudNuro we've gained unparalleled, continuous oversight of our entire SaaS expenditure. True game changer for our fiscal strategy.
CloudNuro has given us the peace of mind that our cloud management is done correctly so that we can focus on growing our business.
CloudNuro Corp
1755 Park St. Suite 207
Naperville, IL 60563
Phone : +1-630-277-9470
Email: info@cloudnuro.com
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