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Recognized by

Freshworks

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Category:
Customer Engagement / CRM Software
Headquarters:
San Mateo, United States
Year Founded :
2010

Freshworks

Freshworks offers a suite of business software designed to improve customer and employee experiences. Its products include Freshdesk for customer support, Freshservice for IT service management, and Freshsales for CRM. These tools provide features like ticketing, automation, and analytics to streamline operations and enhance productivity. Freshworks’ cloud-based platforms are user-friendly and scalable, making them suitable for businesses of all sizes. The suite integrates with popular tools like Slack, Microsoft Teams, and Zapier, ensuring seamless connectivity. Freshworks is ideal for organizations looking to unify their customer and employee engagement processes.

Why This Tool?

Freshworks offers a suite of SaaS tools for customer support, sales, marketing, and IT service management. It helps businesses of all sizes streamline operations, improve customer experiences, and drive revenue growth. Teams use Freshworks products such as Freshdesk, Freshsales, Freshservice, and Freshchat to unify customer touchpoints and automate workflows.

Benefits of the Tool?

Freshworks simplifies tool adoption, offers cost-effective pricing, and provides a modern UX across all modules, helping organizations scale without complexity.

Pricing Insights

Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.

Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.

Transparency Score
8
/10
Flexibility Score
6
/10

Pricing Model:

Per-agent or per-user pricing depending on product. Bundles available.

Features

CRM, Help Desk, ITSM, Chatbots, Marketing Automation, AI Assistant, Reporting, App Integrations, Omnichannel Engagement

Use Case

A mid-size eCommerce firm uses Freshworks for customer support, lead nurturing, and IT ticketing across its departments.

Pros

Integrated platform, User-friendly UI, Competitive pricing, Fast implementation, Suitable for SMBs

Cons

Advanced features locked in premium plans, Reporting can be basic, Limited deep customizations, Fewer third-party extensions vs larger platforms

Security & Compliance

SOC 2, ISO 27001, GDPR, HIPAA, SSO, Role-Based Access

Featured  In

Freshworks is featured in G2, Gartner Magic Quadrants, and Nasdaq as a SaaS disruptor. Clients include Bridgestone, Klarna, and Pearson. Highlighted at SaaStr and Web Summit.

Alternatives

Zoho, HubSpot, Zendesk, Salesforce Essentials, ServiceNow

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Freshworks offers a suite of business software designed to improve customer and employee experiences. Its products include Freshdesk for customer support, Freshservice for IT service management, and Freshsales for CRM. These tools provide features like ticketing, automation, and analytics to streamline operations and enhance productivity. Freshworks’ cloud-based platforms are user-friendly and scalable, making them suitable for businesses of all sizes. The suite integrates with popular tools like Slack, Microsoft Teams, and Zapier, ensuring seamless connectivity. Freshworks is ideal for organizations looking to unify their customer and employee engagement processes.

Category
Customer Engagement / CRM Software
Headquarters
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Year Founded
Customer Engagement / CRM Software
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Frequently Asked Questions

Is Freshworks suitable for enterprise customers?

Can Freshworks modules be used independently?

What is Freshworks pricing like?

Customer Reviews

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