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Recognized by

PagerDuty

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Category:
Incident Management
Headquarters:
San Francisco, United States
Year Founded :
2009

PagerDuty

PagerDuty is a leading incident management platform designed to help IT and DevOps teams respond to incidents quickly and efficiently. It provides real-time alerts, on-call scheduling, and escalation policies, ensuring that critical issues are addressed promptly. PagerDuty integrates with monitoring tools, enabling teams to detect and resolve incidents before they impact users. Its analytics and reporting features provide insights into incident trends and team performance, helping organizations improve their response processes. PagerDuty is ideal for businesses looking to minimize downtime, enhance operational efficiency, and deliver reliable services.

Why This Tool?

PagerDuty is an incident response and digital operations management platform that enables DevOps, SRE, and IT teams to detect, escalate, and resolve critical incidents faster. It integrates with monitoring tools to automate alerting, on-call scheduling, and post-incident analysis. Organizations use PagerDuty to reduce downtime, improve SLA adherence, and enhance team reliability.

Benefits of the Tool?

PagerDuty ensures fast incident response, reduces operational risk, and improves customer experience through intelligent automation and real-time visibility.

Pricing Insights

Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.

Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.

Transparency Score
8
/10
Flexibility Score
6
/10

Pricing Model:

Tiered pricing per user: Professional, Business, Digital Operations.

Features

Incident Alerting, On-Call Scheduling, Escalation Policies, Event Intelligence, Runbook Automation, Analytics, Mobile App, Integrations

Use Case

A fintech company uses PagerDuty to manage 24/7 on-call rotations, auto-escalate alerts from Datadog, and initiate automated remediation via scripts.

Pros

Reliable alerting, Rich integration ecosystem, Flexible scheduling, Smart automation, Excellent mobile support

Cons

Premium pricing for advanced features, Steep learning curve, Alert noise if not configured properly, Some reporting limitations

Security & Compliance

SOC 2 Type II, ISO 27001, GDPR, FedRAMP Moderate, HIPAA, SSO, MFA, Audit Logging

Featured  In

PagerDuty is used by Capital One, Slack, and Zoom. Featured in Gartner Market Guides for incident response, and widely discussed at AWS re:Invent, SREcon, and DevOps Days.

Alternatives

Opsgenie, VictorOps, Splunk On-Call, BigPanda, xMatters

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PagerDuty is a leading incident management platform designed to help IT and DevOps teams respond to incidents quickly and efficiently. It provides real-time alerts, on-call scheduling, and escalation policies, ensuring that critical issues are addressed promptly. PagerDuty integrates with monitoring tools, enabling teams to detect and resolve incidents before they impact users. Its analytics and reporting features provide insights into incident trends and team performance, helping organizations improve their response processes. PagerDuty is ideal for businesses looking to minimize downtime, enhance operational efficiency, and deliver reliable services.

Category
Incident Management
Headquarters
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Year Founded
Incident Management
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Frequently Asked Questions

Does PagerDuty integrate with Slack and Microsoft Teams?

Is PagerDuty suitable for non-technical teams?

What pricing plans are available?

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