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Freshservice is an IT service management (ITSM) platform designed to streamline IT operations, manage assets, and resolve incidents. It offers features like incident management, change management, and asset tracking, ensuring efficient IT service delivery. Freshservice’s intuitive interface and automation tools reduce manual effort and improve productivity. The platform provides self-service portals for end-users, enabling them to resolve common issues independently. Freshservice integrates with tools like Slack, Microsoft Teams, and Jira, ensuring seamless collaboration. It is ideal for organizations looking to enhance IT service efficiency and deliver a better employee experience.
Freshservice is an IT service management (ITSM) platform from Freshworks designed to streamline internal IT support, asset management, and change processes. IT teams use it to manage incidents, service requests, problems, and configurations using ITIL-compliant workflows and automations.
Freshservice improves service delivery, reduces manual workload, and increases IT visibility with user-friendly ITIL-based tools.
Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.
Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.
Pricing Model:
Tiered pricing per agent: Starter, Growth, Pro, Enterprise.
Incident Management, Service Catalog, Asset Management, CMDB, Change Management, Workflow Automator, AI Agent, Reporting Dashboards
A mid-size company uses Freshservice to track employee IT requests, manage hardware assets, and automate approval workflows.
Modern UI, Easy ITIL adoption, Affordable pricing, Powerful automation, Strong asset discovery
Limited customization in lower tiers, Some complex workflows need scripting, Limited integrations in starter plans, Report builder can improve
SOC 2, ISO 27001, GDPR, HIPAA, SSO, Role-Based Access
Freshservice is recognized in G2, Gartner Magic Quadrant, and Info-Tech ITSM reports. Used by Chargebee, TaylorMade, and the University of Pennsylvania. Featured in SaaStr and CIO Magazine.
Jira Service Management, ServiceNow, Ivanti, SysAid, ManageEngine ServiceDesk Plus
No cost, no obligation—just 15 minutes to savings!
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With CloudNuro we've gained unparalleled, continuous oversight of our entire SaaS expenditure. True game changer for our fiscal strategy.
CloudNuro has given us the peace of mind that our cloud management is done correctly so that we can focus on growing our business.
CloudNuro Corp
1755 Park St. Suite 207
Naperville, IL 60563
Phone : +1-630-277-9470
Email: info@cloudnuro.com
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