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Dynamics 365 is a comprehensive suite of business applications by Microsoft that integrates CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities. It offers tools for sales, marketing, customer service, finance, and operations, enabling businesses to streamline processes and improve customer engagement. Dynamics 365’s modular design allows organizations to choose the applications that best meet their needs, with seamless integration across modules. The platform leverages AI and analytics to provide actionable insights and automate routine tasks. Dynamics 365 is ideal for businesses looking to unify their operations, enhance productivity, and deliver personalized customer experiences.
Microsoft Dynamics 365 is a suite of intelligent business applications used to unify CRM and ERP capabilities. It helps sales, marketing, finance, and customer service teams manage customer relationships, financials, operations, and field service from one platform. Organizations use Dynamics 365 to break down data silos and automate business processes at scale.
Dynamics 365 enhances productivity, provides a 360-degree customer view, and connects data across departments through Microsoft cloud integration.
Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.
Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.
Pricing Model:
Subscription-based licensing, flexible packages per module/user that accommodate various business scales and operational needs.
Sales Automation, Marketing Automation, Customer Service Hub, Finance & Operations, AI Insights, Power Platform Integration, Workflow Automation
A manufacturing company uses Dynamics 365 to manage customer engagement, automate field service dispatch, and track sales opportunities in one view.
Unified platform, Deep Microsoft 365 integration, Modular apps, Customizable workflows, Strong security
Complex pricing, Steep learning curve, Setup requires planning, Performance varies by module
SOC 2, ISO 27001, FedRAMP, GDPR, HIPAA, Azure Active Directory SSO, Role-Based Access
Dynamics 365 is featured in Gartner Magic Quadrants for CRM and ERP. It is used by Coca-Cola, Toyota, and HP. Highlighted at Microsoft Ignite and Inspire for business transformation.
Salesforce, Oracle CX, Zoho CRM, SAP CX, HubSpot
No cost, no obligation—just 15 minutes to savings!
Yes, Dynamics 365 integrates with Microsoft 365 apps like Outlook, Teams, and Excel for seamless productivity and collaboration.
Yes, it supports custom entities, workflows, dashboards, and Power Apps for tailored use cases.
Dynamics 365 licenses are modular and billed per user/month, with bundled and individual app options.