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Recognized by

Dynamics365

Save Dynamics365 License Costs with CloudNuro

Category:
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Headquarters:
Redmond, United States
Year Founded :
2016

Dynamics365

Dynamics 365 is a comprehensive suite of business applications by Microsoft that integrates CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities. It offers tools for sales, marketing, customer service, finance, and operations, enabling businesses to streamline processes and improve customer engagement. Dynamics 365’s modular design allows organizations to choose the applications that best meet their needs, with seamless integration across modules. The platform leverages AI and analytics to provide actionable insights and automate routine tasks. Dynamics 365 is ideal for businesses looking to unify their operations, enhance productivity, and deliver personalized customer experiences.

Why This Tool?

Microsoft Dynamics 365 is a suite of intelligent business applications used to unify CRM and ERP capabilities. It helps sales, marketing, finance, and customer service teams manage customer relationships, financials, operations, and field service from one platform. Organizations use Dynamics 365 to break down data silos and automate business processes at scale.

Benefits of the Tool?

Dynamics 365 enhances productivity, provides a 360-degree customer view, and connects data across departments through Microsoft cloud integration.

Pricing Insights

Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.

Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.

Transparency Score
7
/10
Flexibility Score
4
/10

Pricing Model:

Subscription-based licensing, flexible packages per module/user that accommodate various business scales and operational needs.

Features

Sales Automation, Marketing Automation, Customer Service Hub, Finance & Operations, AI Insights, Power Platform Integration, Workflow Automation

Use Case

A manufacturing company uses Dynamics 365 to manage customer engagement, automate field service dispatch, and track sales opportunities in one view.

Pros

Unified platform, Deep Microsoft 365 integration, Modular apps, Customizable workflows, Strong security

Cons

Complex pricing, Steep learning curve, Setup requires planning, Performance varies by module

Security & Compliance

SOC 2, ISO 27001, FedRAMP, GDPR, HIPAA, Azure Active Directory SSO, Role-Based Access

Featured  In

Dynamics 365 is featured in Gartner Magic Quadrants for CRM and ERP. It is used by Coca-Cola, Toyota, and HP. Highlighted at Microsoft Ignite and Inspire for business transformation.

Alternatives

Salesforce, Oracle CX, Zoho CRM, SAP CX, HubSpot

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Dynamics 365 is a comprehensive suite of business applications by Microsoft that integrates CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities. It offers tools for sales, marketing, customer service, finance, and operations, enabling businesses to streamline processes and improve customer engagement. Dynamics 365’s modular design allows organizations to choose the applications that best meet their needs, with seamless integration across modules. The platform leverages AI and analytics to provide actionable insights and automate routine tasks. Dynamics 365 is ideal for businesses looking to unify their operations, enhance productivity, and deliver personalized customer experiences.

Category
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Headquarters
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Year Founded
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
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Frequently Asked Questions

Can Dynamics 365 integrate with Outlook and Teams?

Is Dynamics 365 customizable?

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